Returns & Exchanges

At Design Essentials, we are committed to your hair care journey and offer a 30-day satisfaction guarantee on all products purchased through our official store. If a specific formula does not meet your styling needs, we will gladly assist you with a return or exchange for the perfect match.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it and securely package your hair care products.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location, ensuring the original packing slip is included inside the box.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.